Privacy Policy

Porch Subsidence operates porchsubsidence.co.uk and acts as the data controller for any personal details submitted via this website. That means Porch Subsidence decides what those details are used for and how they are looked after. This privacy notice sets out the categories of detail we receive, the purposes behind holding them, where they travel, how long we keep them, and the choices available to you under data protection law.

We gather personal details in one way: when you actively complete and send the enquiry form. Simply viewing pages on this site does not result in any personal record being created about you. The form is powered by Basin, which processes each submission and passes the contents to us. You will be prompted to supply things such as your name, a phone number or email address, the location of the building affected by subsidence, and a short account of what you have observed. Please keep your message relevant to the porch subsidence repair work you need; there is no reason to include sensitive health information or details relating to other individuals unless the enquiry genuinely cannot proceed without them.

The details you send are used to handle your enquiry and to arrange a free quote. The substance of that enquiry, together with your contact details, is passed to the specialist firm that carries out porch subsidence repair work, so that firm can reach you directly to discuss the job. From that point, the specialist is responsible for how it handles your details; we do not control or oversee that use. We do not sell your personal details to any third party, and we do not use them for unrelated marketing purposes.

We hold and pass on your personal details on the basis of legitimate interests: specifically, our interest in responding to enquiries and your interest in receiving a quote for porch subsidence repair. Where you have provided information with a clear expectation that we act on it, we also rely on the steps you have taken toward entering a service arrangement. We do not ask for details that go beyond what is reasonably necessary for those purposes.

We keep your personal details for as long as is needed to manage your enquiry and fulfil any related obligations. Once that purpose has been met and there is no longer a practical reason to retain the record, the details are deleted. We do not store personal information indefinitely, and we review what we hold periodically to ensure nothing is kept beyond its useful life.

UK GDPR gives you a set of rights over personal data that organisations hold about you. You may request a copy of the information we hold, which is known as the right of access. If anything we hold turns out to be inaccurate or incomplete, you can ask us to put it right under the right to correction. Where there is no longer a valid reason for us to retain your details, you may ask for them to be deleted, which is the right to erasure. If you have concerns about the way we are using your information, you can ask us to pause that use while the matter is looked into, which is the right to restrict processing. You also have the right to object to processing where it is based on legitimate interests. To exercise any of these rights, please get in touch via the enquiry form.

Like all web properties, this site places small data files called cookies onto your machine when you arrive. Certain cookies are essential: without them pages cannot load or display as intended. Additional cookies collect anonymous data about how visitors navigate the site, which helps us identify what works well and where improvements could be made. You can control cookie behaviour through your chosen browser's preference panel. Blocking all cookies may mean that certain features of the site no longer operate as expected.

If you have a question about this notice or about the way your personal details are handled, please contact us using the enquiry form. If you are not satisfied with our response, you have the right to raise a complaint with the Information Commissioner's Office, which is the UK supervisory authority for data protection matters.